Deliver great citizen experiences with Salesforce CRM, Digital Experience Platforms, and Data Modernisation solutions. Enhance operations, ensure compliance, and deliver seamless, personalized services with our scalable, innovative approach.

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Enhance Customer Experience

Drive Customer Experience and Engagement with CRM and Experience Platforms is to come under the title of CRM/EXperience platform

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Salesforce CRM

Streamline Customer Service with Salesforce CRM for Water Utilities

Many water utilities still rely on legacy systems, spreadsheets, and outdated customer service tools. This can result in inefficiencies, delays, and poor customer engagement. With Salesforce CRM, Centelon helps water utilities transform their customer service operations by providing a unified platform for managing service requests, complaints, billing inquiries, and more. 

360 Degree Customer View

360-Degree Customer View

Centralize customer data to provide a complete, real-time view of each customer’s interaction history, service usage, and preferences.
Improved Customer Satisfaction

Improved Customer Satisfaction

Use Salesforce’s automation and case management features to handle service requests and complaints faster, providing a seamless and personalized experience.
Enhanced Service Delivery

Enhanced Service Delivery

Automate customer communications, including billing notifications and service updates, ensuring timely and accurate responses.
Regulatory Compliance

Regulatory Compliance

Manage customer contracts and pricing models in line with regulations such as the Water Industry Act 1994 and Safe Drinking Water Act 2003.

Digital Experience Platforms (DXP)

Empower Your Customers with Seamless Digital Experiences

As water utilities evolve to meet modern consumer expectations, offering a seamless and engaging digital experience is more important than ever. Centelon’s Digital Experience Platforms (DXP) help water utilities create and manage personalized, omnichannel digital interactions that engage customers across web, mobile, and self-service portals.

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Seamless Omnichannel Engagement

Seamless Omnichannel Engagement

Deliver consistent and engaging customer experiences across all digital channels (web, mobile, app), creating a unified customer journey.
Personalized Interactions

Personalized Interactions

Use advanced content management and data analytics to provide personalized recommendations and communications based on customer behavior and preferences.
Self Service Capabilities

Self-Service Capabilities

Empower customers with easy-to-use self-service portals, enabling them to pay bills, track water usage, report issues, and access account details online.
Sustainability Reporting

Sustainability Reporting

Provide customers with personalized sustainability dashboards to track their water usage and environmental impact, helping them make more informed decisions about resource consumption.

Modernise Data Assets

Enabling Data Modernisation for Water Utilities

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Data Analytics and Warehousing

Harness the Power of Data for Operational Excellence

Water utilities generate vast amounts of data from a variety of sources, including IoT sensors, SCADA systems, and asset management tools. Managing and analyzing this data effectively can be a significant challenge. Centelon’s Data Analytics and Warehousing solutions provide actionable insights to help water utilities optimize operations, improve asset management, and enable smarter decision-making. 

Predictive Analytics

Predictive Analytics

Use historical data to predict pipeline failures, identify inefficiencies in the water distribution network, and improve asset maintenance schedules.
Real Time Monitoring

Real-Time Monitoring

Implement real-time data tracking for water quality, consumption, and service issues, allowing for faster responses and better resource management.
Optimized Resource Allocation

Optimized Resource Allocation

Leverage data insights to forecast demand, allocate resources more efficiently, and reduce operational costs.
Regulatory Reporting

Regulatory Reporting

Streamline compliance by automatically generating reports for regulators, ensuring that your utility meets standards for water quality, wastewater management, and environmental impact.

Transform Legacy Systems

Leave legacy systems behind

Business Process Automation (BPA)

Automate Routine Tasks and Free Up Resources for Strategic Growth

Many water utilities still rely on manual, error-prone processes for tasks like invoice approvals, regulatory reporting, and asset management. This can lead to inefficiencies, delays, and a higher risk of errors. Centelon’s Business Process Automation (BPA) platform, Metiz, helps water utilities automate manual workflows, streamline operations, and reduce administrative overhead.

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Faster More Accurate Processes

Faster, More Accurate Processes

Automate time-consuming tasks like invoice processing, regulatory compliance reporting, and customer billing cycles, ensuring that they are completed quickly and accurately.
Improved Compliance

Improved Compliance

Ensure adherence to regulatory requirements by automating the generation of audit reports and real-time tracking of compliance data.
Resource Optimization

Resource Optimization

Free up your team to focus on higher-value tasks, such as innovation and customer engagement, by automating routine administrative processes.
Cost Savings

Cost Savings

Reduce operational costs by eliminating manual intervention and reducing errors that can lead to delays and financial penalties.

Why Centelon?

Our solutions are flexible, scalable, and tailored to meet the unique needs of the water sector, we will enable you to drive your digital transformation journey.

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